Shipping policy
Shipping
Cut-off times - any orders placed after 4p.m. GMT will be shipped on the subsequent business day.
Where does my order ship from?
Your order will be shipped from our distribution centre located at:
Axis Global Freight Services Ltd
Units 4.10 – 4.11 HiTech
Frimley Business Park
Frimley
Surrey
GU16 7SG
What is the estimated arrival time for my order?
- The estimated delivery time for your order will vary based on your location & shipping option selected. For the UK, generally, you can expect to receive your order within 5 business days or sooner with standard delivery and 3 days or sooner with express.
- Please note that business days exclude weekends and UK Bank holidays.
What else do I need to know?
Delivery Guarantee: We assure you that your shipment will be delivered within the promised timeframe, except in cases where delays occur due to circumstances beyond our control.
Please note that shipping and handling costs, including duties or taxes, cannot be refunded.
Factors that may cause delays, but are not limited to include adverse weather conditions, natural disasters, civil disruptions, holidays, carrier interruptions, and delays caused by customs or local government authorities.
Declined Shipments
If a package is declined upon delivery, an extra fee will be applied. Once the package is returned, this fee will be deducted from any eligible refunds.